A seamless passenger journey is one that feels natural and easy from start to finish, one which passengers can move through effortlessly, with all their needs anticipated and met at every touchpoint. These touchpoints should flow smoothly into each other without pain points, as any friction can cause the passenger to abandon their passenger journey. If customers are satisfied with their experience, they are more likely to continue doing business with you and to recommend your company to others. In this short presentation, DESKO founder and managing director Werner Zahn will explain the importance of identity verification in this context.

Discover a world-leading award-winning solution to improve accessibility in airport terminals. From wayfinding that works for blind and partially sighted people to the ability to make live information available in sign language, the future of an accessible airport to everyone is here.

Discover how advanced AI and computer vision technologies can transform airport operations and enhance passenger experiences with minimal effort. Wemap's cutting-edge solution leverages low-cost 360° cameras to create a visual positioning system that seamlessly integrates with smartphones, providing precise navigation and virtual visit capabilities. This innovative approach not only simplifies maintenance and operational planning but also delivers high-value services that improve overall efficiency. With a proven track record in some of the most complex venues like large train stations and malls, alongside industry leaders (RATP, SNCF), our technology showcases how sophisticated solutions can be impactful and easy to implement. Join us to learn how these advances can elevate your airport's capabilities and create a smoother journey for every traveler.

As airports increasingly rely on digital infrastructure, ensuring the security of these systems is paramount. The presentation will addressethe critical cybersecurity challenges faced by airports and review the key elements of a robust cybersecurity strategy, including risk assessment, incident response planning and continuous monitoring of networks. Special emphasis will be placed on protecting OT systems, such as those controlling air traffic management and passenger processing, with reference to applicable standards, like IEC62443, to plan a structured approach and a complete cybersecurity lifecycle. By fostering a culture of cyber resilience, airports can safeguard their operations, protect sensitive data and maintain trust with travelers.

This presentation explores innovative strategies to enhance efficiency and safety and reduce carbon emissions in airport ground transportation, ultimately boosting airport revenue. Key topics include the integration of electric and hydrogen-powered vehicles, optimizing logistics through smart technology, and implementing sustainable and safe infrastructure. Attendees will gain insights into successful case studies, the latest advances in green and safe technology, and actionable steps for airports to achieve their sustainability, safety, and revenue goals. Join us to discover how airports can lead the way in creating a cleaner, safer, and more profitable future for ground transportation.

Enhance airport security with Telent's cutting-edge CCTV remote monitoring platform Arbitex. Arbitex offers unparalleled adaptability for airport operations by integrating with any CCTV system, from traditional analog to advanced IP digital cameras, and can be deployed on-premise or in the cloud. It enhances efficiency with 'first time fix' capabilities, advanced alarm filtering and automated benchmarks. The platform's automated alert process ensures quicker response times, improved operational efficiency and significant maintenance cost savings. Find out how Telent can provide complete end-to-end assurance of your CCTV estate and provide up to 20% reduction in maintenance costs.

Learn how to harness untapped security data to uncover gaps, including insider threats. Louhe AI is ramping up Finavia’s Helsinki Airport. It analyzes vast amounts of access control, door sensor, smart key and CCTV metadata to quickly identify hidden risks. It reveals how facilities are truly used, ensures security concepts work, aids audits and prevents incidents early. This talk covers Louhe AI's simple setup and how it empowers security staff. The audience will learn how to find hidden risks quickly and how to use data to gain understanding of daily operations. They will also be introduced to ideas on how to use existing stored security data and how to increase security efficiency with the help of AI.

Bolstering supply chain resilience to meet rising passenger demand.