Speaker Details

Jonathan Song
Plaza Premium Group

Jonathan Song

Jonathan spearheads Plaza Premium Group (PPG)'s commercial and development strategy, focusing on global expansion, strategic partnerships, mergers and acquisitions, and diversification to enhance the financial performance and competitive edge of its airport hospitality assets worldwide. He oversees teams across various functions such as commercial, sales, business development, loyalty, and analytics, driving strategic initiatives across all business segments. Jonathan's passion for aviation, travel, and hospitality fuels his drive.
Day - 2 - Commercial development – retail, F&B, concessions and experience - 10:55 - 11:25

PLATINUM SPONSOR: Elevating the passenger experience

Airports are undergoing a profound transformation, emerging as vibrant 'aerotropolises' that transcend mere flight connections to forge meaningful links between people and unique experiences. The introduction of sophisticated amenities – such as eclectic dining options, extensive shopping opportunities, personalized passenger services and luxurious lounges –crafts lasting impressions. Meanwhile, the strategic integration of AI technology and innovative smart airport initiatives amplifies operational efficiency, ensuring fluid operations and heightened passenger satisfaction. This revolutionary shift is fundamentally altering our perception of airports, transforming them from mere departure points into immersive destinations where exploration and enjoyment converge.

The audience will learn:

  • End-to-end passenger/customer experience at airports
  • Technology and innovation to drive customer satisfaction in an airport
  • Redefining airport hospitality