Régis Lacote
Régis is a graduate of the engineering school ESIEE and ENAC. He began his career in 1998 at Roland Garros Airport in Réunion. He joined the ADP Group's graduate program in 2002. In 2018 he became director of Paris-Orly Airport then, in 2020, director of operations of GMR Airports in India. In November 2022 he was appointed director of Paris-Charles de Gaulle Airport. He is an aviation fanatic and a pilot.
Day -
1 - Customer service, passenger and workforce experience - 09:35 - 10:05
2024 Olympics and Paralympics in Paris airports: wide open
The presentation will cover following aspects: measuring the challenge of welcoming such a global event; a long-run preparation and test phase for infrastructure and operations; a multidimensional human, organizational and technical airport mobilization; capitalizing on an exceptional moment; and lessons and heritage for hospitality, especially toward people with disabilities.
The audience will learn:
- Challenges of an airport when it comes to welcoming a global sports event
- Specific processes regarding hospitality: people with disabilities, VIP, baggage – especially oversized
- Management of an exceptional project for an airport group
- Operation coordination, performance and robustness in the context of an exceptional event
