Jerome Conraud
Jerome is an engineer by training. He worked in the higher education sector for 15 years, starting in operations and gradually shifting to roles in project planning and portfolio management. Jerome now oversees ADM's strategic planning of capital projects and long-term development plans. When he's not at work, Jerome enjoys skiing, hiking, sailing and mountaineering.
Day -
1 - Airport design, planning and development - 09:05 - 10:00
Panel discussion: Gateways to the Americas – challenges and opportunities of hub
Gateways across the Americas, from Canada and the USA in the north to Colombia, Peru and Argentina in the south, are embarking on major expansion programs to meet capacity demand. Such major capital programs at existing airports result in challenges when it comes to the goal of simultaneously retaining/enhancing customer and stakeholder satisfaction. The panelists will share examples and case studies illustrating how this delicate balance will be addressed in the coming years in the plans and designs at their respective airports.
The audience will learn:
- Challenges of airports in the Americas
- How to balance capacity expansion and customer experience at operational airports
- Case studies from leading hub airports
- How to put customer experience at the heart of planning and design
- Smart planning of airport development to safeguard ongoing operations
