Ramón Miró

Ramón is an experienced airport executive with decades of international expertise in airport concessions and privatizations, complemented by work in banking, electricity deregulation, and management consulting. Passionate about triple sustainability – people, environment, and economy – he has managed concessions for over 15 years, including roles at Juan Santamaría Airport in Costa Rica and as CEO at Quiport- Quito International Airport. He believes airports are vital engines for economic growth, job creation, and national branding, especially in emerging markets.

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Panel discussion: Powering passenger experiences: the regulator-operator alliance

This panel will emphasize stakeholder collaboration in airports, highlighting how alignment between regulators and operators improves passenger experiences and service standards. Panelists will discuss airport quality of service (QoS) frameworks, showcasing how they ensure consistent service and streamline operations. Examples will demonstrate effective collaboration in managing diverse stakeholder interests. By fostering clear communication and joint decision-making, these partnerships address challenges, align regulatory goals with operational needs and drive innovative solutions. The result is enhanced efficiency, improved customer satisfaction and sustainable growth in the aviation industry, benefiting both passengers and stakeholders.

The audience will learn:

• Key lessons learned from the collaboration of regulators and airport operators
• Measuring airport levels of service
• Establishing trust through data