Ilias Maragakis

Ilias Maragkakis is an associate partner at Lufthansa Consulting in Frankfurt, leading the operations and infrastructure practice. With a wealth of experience in safety management, airport operations and C-level leadership, he has successfully delivered projects in business transformation, operations startups and business development. Skilled in managing complex stakeholder environments with ambitious targets, Maragkakis is dedicated to optimizing aviation operations, bringing strategic expertise and innovative solutions to drive efficiency and growth in the industry.

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Achieving operational excellence with reliable flight connections and passenger transfers

Achieving reliable and seamless flight connections at an airport is no easy task. Airlines, government authorities, ground services and the airport have to find ways to ensure that transferring from one flight to another is easy and painless for passengers. Everything from passenger journey mapping to signage, digital solutions and data analytics needs to be employed to ensure the customer experience remains positive. We will discuss the solutions implemented at the airport and the success factors for achieving a maximum 35% improvement in flight connection and transfer passenger reliability.

The audience will learn:

• Methods to assess your passenger's journey at the airport
• Improve connecting passenger experience at the airport from an airline perspective
• Establishing a fit-for-purpose KPI dashboard for passenger experience
• Solutions for establishing on-time performance at an airport
• Tools and methods for improving flight connection reliability, including stakeholder management