Wellbeing through terminal design. Stansted Airport.
The spaces we live and work in can have a strong influence in the psychology of their users. In aviation, a terminal design that is focused on the well-being of its users can reduce the stress in passengers, promote more efficient flows and behaviors or boost staff productivity levels. Specific examples will be displayed using the Stansted Transformation Program to illustrate how MAG is investing in improving the customer experience through promotion of well-being within an existing airport.
The audience will learn:
