Clare Armstrong

Clare Armstrong has dedicated 25 years to the aviation industry and currently serves as head of guest experience LLA. Her career highlights include a decade in corporate aviation, leadership of cabin services and managing business-class airline operations. Renowned for her expertise in luxury travel and customer satisfaction, Armstrong has been instrumental in enhancing guest experiences throughout her journey. Family and a passion for snowboarding bring energy and adventure to every aspect of her life and career.

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Connecting teams – inspiring excellence and delivering unforgettable journeys

London Luton has created a world-class airport experience by transforming the workplace culture into one that values simplicity, hospitality, safety and accessibility, ensuring every guest interaction is positive and memorable.

The audience will learn:

• Empowering employees to deliver seamless, enjoyable and personalized travel experiences
• Instilling a sense of ownership in every employee for the entire guest journey
• Breaking down silos and encouraging a 'one team' mentality, ensuring a unified approach to guest service
• Encouraging staff to share insights, tips and expertise that can enhance operational efficiency and build great loyalty
• Creating consistent, exceptional experiences that inspire trust and long-term relationships with guests