Speaker Details

Speaker to be announced

Speaker to be announced

Day - 3 - Digital identity and wallets in travel - 12:15 - 12:40

Presentation to be announced


Day - 1 - Commercial development – retail, F&B, concessions and experience - 09:00 - 17:30

Presentation to be announced


Day - 1 - Airport cities, regions, and transportation connections - 09:00 - 17:30

Presentation to be announced


Day - 1 - Technovation - 09:00 - 17:30

Panel discussion: How Houston and LAX unlock customer experience with digital

The Houston Airport System and Los Angeles World Airports have made remarkable improvements in their customer engagement priorities using digital technologies and data analytics. The CIOs of these organizations (Darryl Daniel and Aura Moore) will present case studies demonstrating how they have incorporated emerging technologies in sensing and data analytics to significantly address and improve their customer and guest engagement. Digital technologies include advanced sensing, data analytics and digital channel integration. Houston has had excellent success with Passenger Journey Scorecard and LAWA with Guest Experience Digital Design.

The audience will learn:

  • How innovative airports are leveraging their digital technologies to solve customer pain points and enhance their journey
  • How advances in data acquisition, analytics and intelligence are emerging in aviation
  • Advancing the IT/technology function engagement successfully with customer experience
  • What global airports do to turn their digital focus outward to the traveler market


Day - 2 - Airport design, planning and development – Middle East and Asia Pacific - 09:00 - 17:30

Presentation to be announced