Darryl Daniel
Darryl is deputy director and chief technology officer at Houston Airport System, where he leads the technology division and is responsible for the integrity of all technology and communications systems supporting George Bush Intercontinental Airport, William P. Hobby Airport, and Ellington Airport/Houston Spaceport as well as developing and aligning technology vision with business strategy. He also serves as vice chair for the ACI-NA BIT committee. Darryl is a sailing instructor in his free time.
Day -
1 - Technovation - 15:15 - 15:45
Panel discussion: How Houston and LAX unlock customer experience with digital
The Houston Airport System and Los Angeles World Airports have made remarkable improvements in their customer engagement priorities using digital technologies and data analytics. The CIOs of these organizations (Darryl Daniel and Aura Moore) will present case studies demonstrating how they have incorporated emerging technologies in sensing and data analytics to significantly address and improve their customer and guest engagement. Digital technologies include advanced sensing, data analytics and digital channel integration. Houston has had excellent success with Passenger Journey Scorecard and LAWA with Guest Experience Digital Design.
The audience will learn:
- How innovative airports are leveraging their digital technologies to solve customer pain points and enhance their journey
- How advances in data acquisition, analytics and intelligence are emerging in aviation
- Advancing the IT/technology function engagement successfully with customer experience
- What global airports do to turn their digital focus outward to the traveler market
