Torben Nielsen
Torben has over 20 years of experience in the airport and logistics industries, serving as a leader and executive. With two decades of consulting experience, the past 10 years have focused on enterprise culture, team dynamics, and leadership development. He specializes in facilitating culture transformations to enhance collective consciousness and build high-performing teams. Additionally, Torben is an executive coach. Torben is married to Dorte and has three children Daniel (31), Nicklas (29), and Mai (27).
Day -
1 - Aviation security, technology, process and people - 10:55 - 11:25
Preparing for the innovative future of airport security by changing the culture
In an airport environment where the future continuously calls for innovation, the key enabler for successful transformation is a company culture where constructive behavior is valued. In 2021, Isavia, the operator of Keflavik International Airport in Iceland, started a journey of improving employee culture through cascading leadership. This talk will give an insight into how employee culture can negatively affect the process of change, and how an investment in transforming a defensive employee culture into a constructive one had a significant impact on employee satisfaction and consequently the process of change.
The audience will learn:
- How company culture affects implementation of innovative changes
- Method of changing culture within the company
- Results of cultural journey on employee satisfaction link with customer satisfaction
