Ismihan Baysal Anderson
Ismihan Baysal Anderson is a senior customer-centric digital transformation and big data expert with an international track record of helping enterprises with data and technology-enabled business transformation and measurable performance improvement. She is currently the IT and automation director at Istanbul Sabiha Gökçen International Airport, where she has led several innovative and award-winning projects to enhance the passenger experience and operational excellence. She has also held leadership positions at Ayaydin Miroglio, PwC and Paragon Consulting.
Day -
1 - Technovation - 16:00 - 16:25
How AI helps Sabiha Gökçen with pax experience and operations
Sabiha Gökçen International Airport has introduced Savvy, one of the very first generative AI digital assistant for passengers. Savvy has been trained on airport passenger service documents and CRM records. The passengers can receive help in a conversational format rather that a classic rule-based chat format.
The audience will learn:
- How Savvy helps passengers
- How Savvy is going to evolve
- How Savvy is being developed and the infrastructure behind it
- The challenges while developing Savvy
