David Kipp
David leads the western aviation practice for Burns Engineering. His experience includes many passenger terminal technology systems, including all elements of wayfinding from display technologies to system integration. He has managed numerous large technology infrastructure projects in the US, Middle East, Africa, and Asia, and is a recognized contributor to the fields of aviation technology and passenger digital experience.
Day -
1 - Technovation - 15:15 - 15:45
Panel discussion: How Houston and LAX unlock customer experience with digital
The Houston Airport System and Los Angeles World Airports have made remarkable improvements in their customer engagement priorities using digital technologies and data analytics. The CIOs of these organizations (Darryl Daniel and Aura Moore) will present case studies demonstrating how they have incorporated emerging technologies in sensing and data analytics to significantly address and improve their customer and guest engagement. Digital technologies include advanced sensing, data analytics and digital channel integration. Houston has had excellent success with Passenger Journey Scorecard and LAWA with Guest Experience Digital Design.
The audience will learn:
- How innovative airports are leveraging their digital technologies to solve customer pain points and enhance their journey
- How advances in data acquisition, analytics and intelligence are emerging in aviation
- Advancing the IT/technology function engagement successfully with customer experience
- What global airports do to turn their digital focus outward to the traveler market
