Florian Eggenschwiler

Florian Eggenschwiler is chief product officer at Xovis, leading innovation to improve people flow globally. Previously, he directed Xovis’s airport division and headed Swissport’s corporate innovation unit, integrating emerging technologies into aviation operations. He also managed operations at Changi Airport, Singapore, and began his career in corporate development, focusing on M&A in the aviation sector. Eggenschwiler holds a master’s degree in business innovation from the University of St Gallen and has extensive global expertise.

---

Panel discussion: Powering passenger experiences: the regulator-operator alliance

This panel will emphasize stakeholder collaboration in airports, highlighting how alignment between regulators and operators improves passenger experiences and service standards. Panelists will discuss airport quality of service (QoS) frameworks, showcasing how they ensure consistent service and streamline operations. Examples will demonstrate effective collaboration in managing diverse stakeholder interests. By fostering clear communication and joint decision-making, these partnerships address challenges, align regulatory goals with operational needs and drive innovative solutions. The result is enhanced efficiency, improved customer satisfaction and sustainable growth in the aviation industry, benefiting both passengers and stakeholders.

The audience will learn:

• Key lessons learned from the collaboration of regulators and airport operators
• Measuring airport levels of service
• Establishing trust through data