Kristen Berndt

Kristen is part of the baggage strategy and innovation team at United Airlines, where she leads the robotics and automation portfolio. She has been with United for 11 years, spanning various roles in that time. Prior to United, Kristen worked in the automotive, advertising and data analytics industries. She has been passionate about the airline baggage handling world ever since she studied industrial engineering at the University of Michigan.

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Panel discussion: AI's impact on the airport workforce

This panel will explore the transformative effects of artificial intelligence on the airport workforce, focusing on challenges and opportunities. Topics will include AI-driven automation of core processes, passenger experience and predictive maintenance, which promise to enhance efficiency and safety. The discussion will also address potential workforce displacement and strategies for upskilling employees to work alongside advanced technologies. Attendees will gain insights into how AI can augment human roles, improve passenger experiences and streamline airport operations, ensuring a more resilient and adaptive workforce for the future.

The audience will learn:

• Airport, airline and government applications for AI-driven automation to enhance efficiency, experience and security
• Ways airports leverage AI for predictive maintenance to improve operational efficiency
• Strategies for upskilling employees to work alongside advanced AI technologies
• Insights into how AI can augment human roles and improve passenger experiences
• Current applications of AI in airports around the world and possible uses in the future