Silke Devacht
Silke has been the 'voice of the passenger' at Brussels Airport for 17 years. She transforms data from surveys and sensors into engaging narratives, crafting products and services that truly resonate with passenger needs. Currently, with Pax Mobility Services, Silke is passionate about enhancing the travel experience. When she’s not advocating for passengers, you might find Silke on the dancefloor – let’s connect there!
Day -
1 - Airport cities, regions, and transportation connections - 14:45 - 15:15
Moving around on the ground, as in the air
Brussels Airport is further developing into an intermodal hub, physically and digitally, by adapting and applying its award-winning aviation network approaches. Route development is a core aviation skill, easily replicated for ground transportation providers. Forecasting power and customer profiling deliver insights for landside mobility services. Further inspirational parallels will be drawn to enable mobility on the ground as well as in the air.
The audience will learn:
- How to enlarge the catchment area with route development for ground transportation
- How to create business models from ground transportation at an airport
- How to become a true sustainable intermodal hub as an airport
- How can we become more data- and forecast-driven in favor of ground transportation
- How to support ground transportation providers with marketing efforts
