Ahmed Naeemi

With over 23 years of experience in information technology, business analysis, and IT strategy, Naeemi is currently the group chief technology officer of Gulf Air Group Holding, the parent company of Bahrain's national carrier Gulf Air, Bahrain International Airport and other aviation-related subsidiaries. Naeemi is vice chairman of Invita Bahrain, a leading provider of digital solutions and business process outsourcing, and also a member of the board of directors of BFC payments.

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Transforming aviation: Gulf Air Group's journey to a shared services model

Explore Gulf Air Group's transformative journey as it transitioned Gulf Air and Bahrain International Airport into a unified shared services model. This presentation delves into the strategic pillars that underpinned success: leveraging digital transformation to enhance operational efficiency, optimize customer experiences and unlock new revenue streams. Learn how centralized systems, innovative technologies and data-driven insights enabled seamless collaboration and created unparalleled value across the group. Attendees will gain actionable insights into fostering synergies, driving efficiency and ensuring excellence in customer experience while addressing the unique challenges of managing complex aviation and airport operations.

The audience will learn:

• How to implement a shared services model to centralize operations and drive cost efficiency
• Strategies to enhance customer experience through digitalization and unified systems
• Methods to leverage digital transformation for unlocking new revenue channels and ensuring organizational growth