Megan Atkins Thoben
Megan is the VP of operations and customer engagement for Louisville Muhammad Ali International Airport and Bowman Field. She leads operations and terminal operations, ensuring regulatory compliance and engaging key stakeholders. With 14 years in airport operations, Megan has led transformation projects and received accolades including Forty Under 40 and Most Admired Woman. She serves on several boards, holds a private pilot certificate and is an accredited airport executive with AAAE.
Day -
3 - Accessibility and assisted travel - 09:05 - 09:30
Driving economic growth through enhanced passenger access
As airports compete to elevate passenger experience while optimizing operational efficiency, enhanced wayfinding solutions present a significant opportunity for economic growth. This proposal explores how Louisville Muhammad Ali International Airport (SDF) has harnessed GoodMaps’ innovative indoor wayfinding platform to achieve these goals. Initially developed with the American Printing House for the Blind (APH), GoodMaps’ technology enables accessible, high-precision navigation for all travelers, especially those who are blind or have low vision, are non-English speakers or are unfamiliar with the airport.
The audience will learn:
- Understand the impact of accessible services on airport revenue streams
- Analyze the cost-saving potential of supplementing traditional passenger assistance
- Evaluate the economic benefits of improved passenger independence and satisfaction
