Neil Barnfather

Neil is a dynamic leader with a proven track record of building and scaling innovative tech companies. He serves as CCO at GoodMaps – a mission-driven scale-up that uses AI, computer vision and machine learning to enable inclusive wayfinding through accessible navigation technology. He also serves on British Airways' customer access advisory board. Although blind, Neil holds a pilot license.

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Driving economic growth through enhanced passenger access

As airports compete to elevate passenger experience while optimizing operational efficiency, enhanced wayfinding solutions present a significant opportunity for economic growth. This proposal explores how Louisville Muhammad Ali International Airport (SDF) has harnessed GoodMaps’ innovative indoor wayfinding platform to achieve these goals. Initially developed with the American Printing House for the Blind (APH), GoodMaps’ technology enables accessible, high-precision navigation for all travelers, especially those who are blind or have low vision, are non-English speakers or are unfamiliar with the airport.

The audience will learn:

• Understand the impact of accessible services on airport revenue streams
• Analyze the cost-saving potential of supplementing traditional passenger assistance
• Evaluate the economic benefits of improved passenger independence and satisfaction