Mark De Laurentiis

Mark has been the director of the ENAC protection of passenger rights department since 2021. He has worked in aviation since 2008 in the economic and airport charges department. He is the chair of the ECAC facilitation subgroup on the transportation of PRMs. Mark has been head of the passenger rights and airport quality services unit since June 2018. He was previously director of the air transport and environment department. Mark graduated in economics.

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Italian initiatives for passengers with disabilities and reduced mobility

In 2022 ENAC set up the “Italian Disability Advisory Board” with the aim of establishing a constant dialogue with all the relevant stakeholders dealing with PRM matters in the aviation sector. The purpose is to address existing issues and challenges and find the best and most practical solutions to improve the accessibility and raise the quality standards of the PRM assistance delivered at airports and onboard. The One Click Away initiative represents one of the achievements. Thanks to the work done by the IDAB, the rate of pre-notifications of the PRM assistance raised from 68% in 2022 to 72% in 2023 and 2024. 

The audience will learn:

• The importance of working together, as a team, with all the relevant stakeholders involved in accessibility
• Simplification and standardization of the section dedicated to PRMs on airline websites
• Increasing the awareness of prenotification and the correct use of the IATA codes