Jean-Sébastien Pard
Jean-Sébastien Pard provides guidance and support to the airport community, represents airports' interests and encourages industry collaboration in the areas of passenger processes and seamless travel experience. He is leading the development of best practices and strategies in the fields of advanced air mobility, passenger experience and accessible travel. He has 25 years of aviation experience. Pard used to play in a rock band.
Day -
1 - Commercial development – retail, F&B, concessions and experience - 15:50 - 16:30
Panel discussion: Inclusive retail – expanding revenues through accessible shopping experiences
This panel will explore how making airport retail more accessible and barrier-free can unlock new revenue opportunities while enhancing the shopping experience for passengers with disabilities. Learn how airports design their commercial spaces (retail, dining and lounges) to cater to a wide range of accessibility needs, from physical disabilities to cognitive and sensory impairments. Panelists will discuss how creating ergonomic retail environments, offering accessible wayfinding solutions for all and implementing universal design principles in retail, lounge and gate areas positively impact non-aeronautical revenues.
The audience will learn:
- How inclusivity measures can also be profitable, maximizing enjoyment and encouraging spend
- The importance of considering those with physical, sensory and cognitive access requirements within retail spaces
- Hints and tips and ‘quick wins’: take home actions that you can implement now
- How to become a more inclusive employer by designing for staff members within retail areas, too
