Gordon Stewart
Gordon Stewart has been the COO for airport operations Malaysia at MAHB, since 2023. With over 30 years of experience in the aviation and transportation industries, he has held key leadership roles at major airports such as Edinburgh Airport, Bahrain Airport Company and Maldives Airports Company Limited. Starting his career at IBM UK, Gordon has also worked at Compaq, Bombardier Transportation and First ScotRail. Gordon holds an MBA in strategy from the University of Strathclyde.
Day -
2 - Technovation - 15:40 - 16:10
Facilitating the adoption of seamless travel at Malaysia Airports
Passengers traveling through Malaysia's six international airports are now benefitting from a major upgrade to their passenger processing technology. Hear how increasing self-service, reducing queues and improving baggage handling have transformed their terminals.
The audience will learn:
- How to best facilitate the adoption of seamless travel with airlines and passengers alike
- Consider your change management process when onboarding airlines and travelers for biometric passenger processing
- Operational benefits of seamless passenger processing systems – improvement in passenger throughput, increased efficiency at boarding, on-time aircraft turnaround
- The importance of partnership when collaborating with airlines, airports and border control for a seamless passenger experience
