Sarah Samuel
Sarah Samuel is a travel leader with over 28 years of experience enabling airlines and airports to deliver on their business imperatives – whether that involves enhancing the passenger experience, unlocking new potential, or finding innovative solutions to long-standing challenges. Working on projects all over the world, Samuel’s passion is developing genuine partnerships where operators work collaboratively alongside IT providers to develop solutions that truly meet their needs and ambitions for future growth.
Day -
2 - Technovation - 15:40 - 16:10
Facilitating the adoption of seamless travel at Malaysia Airports
Passengers traveling through Malaysia's six international airports are now benefitting from a major upgrade to their passenger processing technology. Hear how increasing self-service, reducing queues and improving baggage handling have transformed their terminals.
The audience will learn:
- How to best facilitate the adoption of seamless travel with airlines and passengers alike
- Consider your change management process when onboarding airlines and travelers for biometric passenger processing
- Operational benefits of seamless passenger processing systems – improvement in passenger throughput, increased efficiency at boarding, on-time aircraft turnaround
- The importance of partnership when collaborating with airlines, airports and border control for a seamless passenger experience
