Speaker Details

Jasper Daams
Royal Schiphol Group

Jasper Daams

Jasper Daams is the head of airside process management at Amsterdam Airport Schiphol. He has a wealth of experience in aviation management, having worked in various positions at air traffic control in the Netherlands, and at Royal Schiphol Group. Daams has a background in applied mathematics and holds a PhD in policy science. In his spare time, he likes to travel and enjoys the good life with food, wine, family and friends.
Day - 1 - Management and operations – increasing capacity and efficiency, airside - 10:05 - 10:35

Creating the new standard for airside operations

Airports are at a crossroads and must reinvent themselves to operate sustainably, creating a healthy working environment, maintaining standards of service and readying airport infrastructure for the future. In this presentation, you will learn how a major European hub deals with a legacy on assets, working conditions and a lack of space while quality standards are increasing as well as traffic demand. The presentation focuses on the bold solutions needed to make changes stick, such as new operational procedures to reduce the exposure of airside workers to aircraft emissions, and how the role of the airport changes in this context.

The audience will learn:

  • The current operational developments at Amsterdam Airport Schiphol’s airside including safety KPIs and on-time performance
  • The impact of new societal and customer requirements on airside, including the national labor authority and aircraft upscaling
  • How Schiphol established new ways of cooperation with all stakeholders and shifted its focus from efficiency to quality