Rachel Smalley FCABE MRTPI NRAC

Rachel is a global expert with 20 years' experience in inclusive design, a chartered building engineer, a chartered town planner and a National Register of Access Consultants member. She is an industry leader globally and specializes in standards and policy development, sitting on British Standards committees. She has worked for mayors of London, in central government writing legislation, policy and guidance, and at Neom The Line as a specialist advisor.

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Maximizing independence and enhancing user experience with inclusive design

We will introduce the groundbreaking planning and design-integrated approach undertaken at KSIA, which will redefine the aviation sector's response to persons with reduced mobility and the provision of special assistance for disabled people. How end-user requirements relating to age, disability, gender, pregnancy and maternity, and religion or belief, are being integrated seamlessly at KSIA to create a people-focused, welcoming, usable, relevant and futureproofed airport environment will be explained. This first-of-its-kind methodology will significantly reduce demand for management interventions – special assistance – maximizing independence and enhancing the end-user experience.

The audience will learn:

• Inclusive design – making airports work for people
• The five principles of inclusive design
• Maximizing the number of people who can travel independently through and use the airport
• Futureproofing
• Generate efficiencies throughout design and operation