Johanna Kaulbars
Growing up as the daughter of a 'Lufthanseat', Johanna developed an early and enduring passion for the industry. Following valuable experience in technology consulting within the banking sector, she transitioned her career by joining FraAlliance. Leveraging her analytical capabilities, coupled with a profound appreciation for the potential of big data and a customer-centric approach honed through previous experience in customer service, Johanna is now dedicated to spearheading customer-centric initiatives in a data-driven manner within aviation.
Day -
1 - Management and operations – increasing capacity and efficiency, airside - 16:00 - 16:30
Do you know your boarding time?
Passenger boarding is still seen as one of the most critical process steps when it comes to passenger satisfaction. Airports only randomly engage as boarding is seen as a process for airlines to handle. However, both parties should have a keen interest in this process. For airlines, it is crucial to keep their turnaround on schedule as this has an impact on staffing and resource allocation. For airports, an inefficient process means potential delays and blocking of resources. Therefore, FraAlliance has focused on optimizing the boarding process at two gates at Frankfurt Airport.
The audience will learn:
- Why the boarding process is crucial for the passenger experience
- Measuring the right KPIs in the right place
- What is next after passenger allocation during boarding
