Patrick Gendreau
Patrick is a natural leader with a wealth of experience in the field of airport operations acquired through the many roles he’s held at ADM over the years. He is effectively able to combine different perspectives and communicate them in a creative, convincing way. He is a great mentor and has the strong vision and strategy needed to accelerate decision-making at the airport.
Day -
1 - Airport design, planning and development - 09:05 - 10:05
Panel discussion: Gateways to the Americas – challenges and opportunities of hub
Gateways across the Americas, from Canada and the USA in the north to Colombia, Peru and Argentina in the south, are embarking on major expansion programs to meet capacity demand. Such major capital programs at existing airports result in challenges when it comes to the goal of simultaneously retaining/enhancing customer and stakeholder satisfaction. The panelists will share examples and case studies illustrating how this delicate balance will be addressed in the coming years in the plans and designs at their respective airports.
The audience will learn:
- Challenges of airports in the Americas
- How to balance capacity expansion and customer experience at operational airports
- Case studies from leading hub airports
- How to put customer experience at the heart of planning and design
- Smart planning of airport development to safeguard ongoing operations
