Synkero Missick

After graduating from Embry-Riddle Aeronautical University, Synkero quickly rose in aviation, joining a local airline operating under Parts 91, 135 and 121. In 2019 he made history as the youngest chairman of the Civil Aviation Authority. In 2023 he shattered barriers again, becoming the youngest confirmed executive terminal manager for the Turks and Caicos Islands Airports Authority, overseeing six airports. Beyond aviation, Synkero is an ordained pastor, balancing leadership in both aviation and ministry.

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Good customer service, passenger and personnel experience for multiple airports

As the manager overseeing six airports, Synkero prioritizes creating an exceptional customer service experience that ensures that passengers and personnel feel valued and supported. For passengers, the focus is on seamless travel, from efficient check-ins to comfortable terminals, while maintaining the highest standards of safety and care. For personnel, Turks and Caicos Airports Authority fosters a culture of empowerment, professional growth and teamwork, knowing that a motivated and well-supported staff is key to delivering outstanding service. By balancing operational efficiency with a people-first approach, we aim to make every journey a positive, memorable experience and every employee feel integral to our mission.

The audience will learn:

• Foster a supportive, growth-oriented environment for personnel
• Ensure safety and comfort are consistently maintained
• Cultivate a customer-first mindset across all airport operations
• Encourage collaboration between departments for smooth operations
• Adapt to evolving passenger needs and expectations