Peter Rieff

Peter was fascinated by aviation and airports from a young age. The technical complexity of an airport in combination with a focus on customer experience makes the airport one of the most interesting building typologies. He was one of the key contributors to the Geneva Terminal Ambition Plan and has similarly worked on leading airports such as Amsterdam Airport, Kuala Lumpur International Airport, and the New Mexico-City International Airport. Peter is an enthusiastic ice skater.

---

Panel discussion: Gateways to the Americas – challenges and opportunities of hub

Gateways across the Americas, from Canada and the USA in the north to Colombia, Peru and Argentina in the south, are embarking on major expansion programs to meet capacity demand. Such major capital programs at existing airports result in challenges when it comes to the goal of simultaneously retaining/enhancing customer and stakeholder satisfaction. The panelists will share examples and case studies illustrating how this delicate balance will be addressed in the coming years in the plans and designs at their respective airports.

The audience will learn:

• Challenges of airports in the Americas
• How to balance capacity expansion and customer experience at operational airports
• Case studies from leading hub airports
• How to put customer experience at the heart of planning and design
• Smart planning of airport development to safeguard ongoing operations