Conversation: Building experiences, driving transformation – a T4 state of mind
The CEO and president of JFKIAT, Roel Huinink, and Sevda Fevzi, the president and CEO of Sevly, will explore the transformational journey of JFK Terminal 4, marked by major infrastructure upgrades and operational enhancements. This conversation will delve into managing terminal growth, the evolving 'soul' of the building, and the impact of the transformation across key pillars: employee, airline, passenger and commercial experiences. Key insights will focus on aligning these pillars to enhance the customer experience, the role of leadership in driving cultural change, and how this transformation is reshaping not only the terminal’s physical space but also the human experiences that bring it to life.
The audience will learn:
Panel discussion: Gateways to the Americas – challenges and opportunities of hub
Gateways across the Americas, from Canada and the USA in the north to Colombia, Peru and Argentina in the south, are embarking on major expansion programs to meet capacity demand. Such major capital programs at existing airports result in challenges when it comes to the goal of simultaneously retaining/enhancing customer and stakeholder satisfaction. The panelists will share examples and case studies illustrating how this delicate balance will be addressed in the coming years in the plans and designs at their respective airports.
The audience will learn:
