Pieter Huiszoon

Pieter has more than 10 years' experience in airport planning and development. He is responsible for planning, design and delivery of strategic projects and spatial development at Rotterdam The Hague Airport, creating the ultimate (and futureproof) airport ecosystem. He focuses on quality of life, work, service and embedded innovation and sustainability. Pieter is also a member of the Opdrachtgeversforum – a network of (semi) public clients in the Netherlands in the built environment – and active in the circular economy working group.

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Integrating customer experience insights with sustainable terminal design

Rotterdam The Hague Airport’s (RTHA) recent terminal design prioritizes CX and sustainability. RTHA is the innovation airport of the Royal Schiphol Group, and this is reflected in the terminal design approach. By deeply understanding traveler needs – from ease of navigation to technology and sustainability integration – a design was created that merges architecture with an optimal customer experience. The approach ensures that the terminal not only meets current passenger needs but also adapts to future demands. By combining sustainable architectural design with a comprehensive CX strategy, RTHA is set to deliver a standout travel experience, fostering loyalty and enhancing the airport’s reputation.

The audience will learn:

• Innovative integration of CX and sustainability in terminal design
• Future-ready terminals
• Bespoke design for regional airport
• Net zero terminal design
• Co-creation by airport and designer