Andreas Hofmann
Andreas has 20 years’ experience in the aviation industry, always looking into new technologies and innovations and how to introduce them to meet business requirements. He started his career at Frankfurt Airport. At Amorph Systems he is responsible for sales and business development of the aviation product line. Andreas loves snowboarding and riding slopes across the Alps.
Day -
1 - Management and operations – increasing capacity and efficiency, airside - 16:00 - 16:30
Do you know your boarding time?
Passenger boarding is still seen as one of the most critical process steps when it comes to passenger satisfaction. Airports only randomly engage as boarding is seen as a process for airlines to handle. However, both parties should have a keen interest in this process. For airlines, it is crucial to keep their turnaround on schedule as this has an impact on staffing and resource allocation. For airports, an inefficient process means potential delays and blocking of resources. Therefore, FraAlliance has focused on optimizing the boarding process at two gates at Frankfurt Airport.
The audience will learn:
- Why the boarding process is crucial for the passenger experience
- Measuring the right KPIs in the right place
- What is next after passenger allocation during boarding
