Renaud Duplay
Renaud joined Groupe ADP in 2020 as director for operational excellence in the engineering division. In 2021, he was deputy managing director of Paris-Charles de Gaulle Airport. Starting in July 2022, he led the project for hosting the Paris 2024 Olympic and Paralympic games for the Parisian airports. He has been in his current role since January 1, 2024. Trained a physicist, Renaud loves the arts and sciences and cooking for family and friends.
Day -
1 - Customer service, passenger and workforce experience - 09:35 - 10:05
2024 Olympics and Paralympics in Paris airports: wide open
The presentation will cover following aspects: measuring the challenge of welcoming such a global event; a long-run preparation and test phase for infrastructure and operations; a multidimensional human, organizational and technical airport mobilization; capitalizing on an exceptional moment; and lessons and heritage for hospitality, especially toward people with disabilities.
The audience will learn:
- Challenges of an airport when it comes to welcoming a global sports event
- Specific processes regarding hospitality: people with disabilities, VIP, baggage – especially oversized
- Management of an exceptional project for an airport group
- Operation coordination, performance and robustness in the context of an exceptional event
