Jody Hardin

Jody Hardin is the executive director for the innovation and strategy directorate in CBP’s office of field operations. In this role, she leads strategy development, operational analysis and business transformation efforts that impact more than 27,000 frontline employees at 328 ports of entry and 17 pre-clearance locations. She oversees the development of innovation and technology for field operations including new AI use cases, biometric solutions, land border processing technologies, non-intrusive inspection systems and mobile applications.

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Panel discussion: Digital identity – transforming security, efficiency and user experience

This panel will explore the transformative potential of digital identity solutions in enhancing passenger experience and security at airports. A cross-section of experts from the US and Europe will discuss the latest advances, challenges, opportunities and future trends in digital identity. The session aims to provide insights into how digital identity can streamline passenger processing, improve security measures and contribute to a seamless travel experience.

The audience will learn:

• Transform the traveler experience through digital identity solutions, open architecture and public standards to create a secure and interoperable ecosystem
• Discover how digital identity can enhance security protocols by providing more accurate and reliable traveler verification
• Explore best practices for implementing digital identity solutions, including stakeholder engagement, testing and implementation
• Gain insights into the current regulatory and standards environment surrounding digital identity in air travel and how to navigate it