Christian Wrobel

Christian is the chief data and analytics architect at Fraport. With 20 years of experience, he is passionate about driving the transformation of the airport landscape with data-driven projects and innovative data architectures. Now focused on Fraport's newly started AI journey, he strives to deliver innovative and creative solutions to the business units and the Fraport group worldwide.

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AI-BI-DI: insights into Frankfurt Airport's AI and data strategy

Frankfurt Airport consistently embraces cutting-edge technology to ensure high-quality customer experiences and enhance operations. This presentation will delve into the airport's strategic implementation of artificial intelligence (AI), business intelligence (BI) and data intelligence (DI) to create a seamless, efficient and smart airport ecosystem, highlighting the transformative impact of these technologies on airport management. Learn, among other things, how FRA is using AI for sustainable resource allocation, complaint management and enhancing the employee experience; BI for evaluating waiting times and A-CDM stability; and DI for analyzing passenger shopping behavior.

The audience will learn:

• AI: understand how Frankfurt Airport (FRA) leverages artificial intelligence to optimize customer and employee experiences
• BI: learn how business intelligence is used for process evaluation and process stability
• DI: discover how data intelligence techniques are employed to provide valuable insights for improving the customer experience and operations

Panel discussion: Existing AI/ML experience in airport ops – are the benefits real?

The panel will focus on existing use cases at their airports.