Kelly Reynolds
Kelly is the director of terminal/landside operations, responsible for passenger facilitation and contingency implementation. Under her leadership, the operations team partners with airport stakeholders to mitigate daily operational impacts and leverage technology to expedite passenger movements and incorporate ever-changing passenger demands. Kelly is the program manager of the airport’s passenger wait time tracking system, designed to provide real-time data on passenger movements and security checkpoint wait times.
Day -
3 - Digital identity and wallets in travel - 09:05 - 09:50
Panel discussion: Digital identity at airports – it's not just your selfie
This session will focus on the discovery of new technologies for a faster and easier traveler experience. Participants will hear from airlines, airport operators and technology providers about how digital forms of identity enable the traveler to seamlessly and securely transmit identity information using digital identity at various journey points at the airport. Presenters will share lessons learned and best practices in working with a variety of stakeholders, and attendees will learn about successful journey strategies and techniques for bringing this technology to other airport locations.
The audience will learn:
- Illustrate/speak about interconnectivity
- Optimization customer flow
- Utilization/naming convention
- What the identity enables
- Share/illustrate successes and challenges ahead
