Chris Gwilliam
Chris Gwilliam serves as the SVP of global business development at Airport Dimensions, an international specialist in developing and operating airport experiences. Gwilliam is responsible for strengthening Airport Dimensions' competitive position and identifying strategic partnerships that support network expansion and revenue growth. His career spans over 20 years, and he has supported innovative hospitality growth concepts in Europe, the USA, and Latin America. He loves getting outdoors and camping with this family including his two rescue beagles.
Day -
2 - Commercial development – retail, F&B, concessions and experience - 15:00 - 15:40
Panel discussion: Shaping the future of passenger experience through elevated hospitality
How is the future of airport hospitality evolving to meet diverse passenger needs? Discover how high-end terminal and lounge designs are transforming travel by creating personalized, immersive experiences. Through insightful case studies, this panel will highlight how thoughtful design fosters a tailored sense of place, elevates passenger experiences and prioritizes wellness and quality by blending modern luxury with local culture and innovative offerings. Learn how renowned airports, lounge providers and designers are collaborating to redefine comfort, luxury and the travel journey, while setting new benchmarks in design, sustainability and passenger well-being – shaping the next generation of world-class terminals and lounges.
The audience will learn:
- How collaboration between airports, lounge providers and designers is elevating hospitality standards, fostering innovation and transforming airport hospitality
- How integrating local culture into design reflects an authentic sense of place, bringing deeper connections to the travel
- How inclusive terminal and lounge designs address diverse passenger needs, enhancing comfort, enjoyment and wellness throughout the journey
- Future design trends that prioritize passenger well-being and sustainability, setting benchmarks for terminal environments aligning with evolving passenger demands
- Insight into cross-organizational consensus and strategic planning for an elevated customer experience from curb to gate
