Kevin R Bumen
Kevin Bumen is the chief financial and commercial officer at San Francisco International Airport, with over 25 years of aviation experience, including 18 years in airport management. He has expertise in air service development, major capital project management, airport operations, terminal development, and aviation safety. Bumen previously served as director of airports for San Luis Obispo County and director of aviation and business services at Truckee Tahoe Airport District, overseeing operations, planning, and community affairs.
Day -
2 - Commercial development – retail, F&B, concessions and experience - 15:00 - 15:40
Panel discussion: Shaping the future of passenger experience through elevated hospitality
How is the future of airport hospitality evolving to meet diverse passenger needs? Discover how high-end terminal and lounge designs are transforming travel by creating personalized, immersive experiences. Through insightful case studies, this panel will highlight how thoughtful design fosters a tailored sense of place, elevates passenger experiences and prioritizes wellness and quality by blending modern luxury with local culture and innovative offerings. Learn how renowned airports, lounge providers and designers are collaborating to redefine comfort, luxury and the travel journey, while setting new benchmarks in design, sustainability and passenger well-being – shaping the next generation of world-class terminals and lounges.
The audience will learn:
- How collaboration between airports, lounge providers and designers is elevating hospitality standards, fostering innovation and transforming airport hospitality
- How integrating local culture into design reflects an authentic sense of place, bringing deeper connections to the travel
- How inclusive terminal and lounge designs address diverse passenger needs, enhancing comfort, enjoyment and wellness throughout the journey
- Future design trends that prioritize passenger well-being and sustainability, setting benchmarks for terminal environments aligning with evolving passenger demands
- Insight into cross-organizational consensus and strategic planning for an elevated customer experience from curb to gate
