Ivonne Kuger
After starting her career in real estate, Ivonne moved to the aviation industry and held several leadership positions in Munich Airport's consulting subsidiary, Munich Airport International (MAI). She successfully managed countless major projects around the globe and became executive vice president of corporate development at MAI in 2020. In 2022, Ivonne shifted her focus back to Munich and took over as managing director of Terminal 2 Company, a unique joint venture of Munich Airport and Lufthansa.
Day -
1 - Technovation - 09:05 - 09:35
A holistic approach to automatization in a busy hub terminal
In times of critical staff shortage and a significant increase in operating costs, airports worldwide turn to automatization as a remedy. Although solutions are readily available in the market, the implementation of advanced technologies, such as robotics, biometrics, autonomous vehicles and self-service touchpoints, in a heavily regulated live operational environment poses major challenges to airport and terminal operators alike. This presentation provides insights into how the Terminal 2 company at Munich Airport copes with these challenges and which solutions have proved successful in transforming a busy terminal handling 30 million passengers per annum into a premium hub.
The audience will learn:
- How to set the stage for automatization in terminal infrastructure
- Where to apply automated or self-service solutions and where to rely on human interaction to enhance the customer experience
- How to measure the success of automatization
- What is coming up next?
