Conversation: Building experiences, driving transformation – a T4 state of mind
The CEO and president of JFKIAT, Roel Huinink, and Sevda Fevzi, the president and CEO of Sevly, will explore the transformational journey of JFK Terminal 4, marked by major infrastructure upgrades and operational enhancements. This conversation will delve into managing terminal growth, the evolving 'soul' of the building, and the impact of the transformation across key pillars: employee, airline, passenger and commercial experiences. Key insights will focus on aligning these pillars to enhance the customer experience, the role of leadership in driving cultural change, and how this transformation is reshaping not only the terminal’s physical space but also the human experiences that bring it to life.
The audience will learn:
Panel discussion: Inclusive retail – expanding revenues through accessible shopping experiences
This panel will explore how making airport retail more accessible and barrier-free can unlock new revenue opportunities while enhancing the shopping experience for passengers with disabilities. Learn how airports design their commercial spaces (retail, dining and lounges) to cater to a wide range of accessibility needs, from physical disabilities to cognitive and sensory impairments. Panelists will discuss how creating ergonomic retail environments, offering accessible wayfinding solutions for all and implementing universal design principles in retail, lounge and gate areas positively impact non-aeronautical revenues.
The audience will learn:
