Patrick Bergman

Patrick Bergman is a business analyst at Royal Schiphol Group, specializing in passenger forecasting. With a background in computer science and business administration, he combines technical expertise with strong business insight. Previously, he worked as an R&D software engineer at NLR, contributing to aerospace innovation. Outside of his professional life, Patrick enjoys whiskey and golf, aspiring to one day blend these two passions into a unique experience that reflects his diverse interests.

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Data to departure: Optimizing total airport management through passenger insights

Imagine a seamless airport journey from check-in to boarding, enabled by total airport management. By combining predictive data and smart tools, Schiphol can forecast passenger flow months in advance across check-in, security and more. As departure day nears, real-time insights help operational teams manage wait times, occupancy and key areas. This data-driven approach enables proactive management, reduces congestion and improves the passenger experience. Collaboration between tools and ground teams is key to smooth operations. Today’s presentation will show how data-driven decision-making is transforming the airport journey from start to finish.

The audience will learn:

• Collaboration between tools and staff is key
• Combining data for better insights
• Intelligent tools will enable staff to make data-supported decisions
• Proactive passenger management improves safety and experience
• Combine and utilize specialized tools to create synergy