Swapnal Kulkarni-Chouhan
Swapnal is an accomplished aviation professional with over 16 years of experience in leading high-impact projects. Her adaptability and diverse skill set enable her to excel in various roles and challenging environments. Swapnal's extensive experience in airport management is complemented by her deep understanding of the crucial role played by authorities, regulators, airlines, and ground-handling agencies in enhancing passenger experiences and maximizing non-aeronautical revenues within the airport ecosystem.
Day -
1 - Commercial development – retail, F&B, concessions and experience - 11:55 - 12:25
Redefining retail therapy: conscious consumerism's influence on airport shopping
This presentation will explore the emerging trend of conscious consumers and its impact on shopping behavior. It will focus on the evolution of airport shopping experiences, services and convenience in response to this trend. An examination of initiatives undertaken by Munich Airport and EWR will provide insights into their importance in enhancing the overall passenger experience. The presentation will emphasize the significance of embracing evolving retail structures, consumer habits and local communities to meet modern traveler expectations.
The audience will learn:
- Understand the impact of conscious consumerism on shopping behaviors
- Monitor industry trends to stay ahead of the competition
- Adapt to changing retail structures, habits and local communities to meet modern traveler needs
