Enrique Gonzalez Serrano

Enrique is a technology enthusiast with a strong background in innovation and customer service.He leads the applied innovation division at Aena, overseeing new technology deployments and innovation monitoring. Previously, he improved user satisfaction as head of company and user services at Madrid Airport. His career began as an IT technician and systems developer at Indra Sistemas. He holds specializations in big data, agile methodologies and customer centricity, and has a master’s in IT management.

---

Technology to boost airport management

In this presentation, we will explore the proof-of-concept projects conducted by Aena and how these technologies have been successfully deployed in recent years, focusing on enhancing airport management through advanced technologies. We will discuss the use of video analytics, artificial intelligence (AI), generative AI (gen AI) and other technologies to monitor the terminal and optimize passenger processes. Additionally, we will take an overview of improving internal management with gen AI-based assistants that facilitate airport staff tasks, ensuring greater operational efficiency.

The audience will learn:

• Tecnhnology to improve airport management
• How AI is being used to optimize processes and improve operational efficiency
• Increase control over airport processes
• How gen AI is facilitating staff tasks and improving internal management