Ricia Vinelli Montejo

Ricia has a diverse range of experience in consultancy, procurement and supply chain management. Her journey led her to Mactan-Cebu International Airport, where she discovered a passion for terminal operations and customer experience. Now serving as the head of customer experience, Ricia ensures the highest quality of passenger experience through meticulous attention to detail and a consultative approach to various passenger needs.

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Vacation vibes at MCIA: a unique airport experience

Mactan-Cebu International Airport, celebrated for its unique architecture, believes a traveler’s vacation begins the moment they enter the terminal. Committed to operational excellence and a seamless experience, the airport ensures that every journey is smooth and stress-free. As a gateway to paradise, MCIA not only offers access to stunning destinations but also creates a warm and welcoming atmosphere within its facilities. Two factors distinguish MCIA: its prime location and its people. Known for their friendliness and hospitality, the staff provide an efficient yet unforgettable experience, embodying the warmth and beauty of the region from the moment travelers arrive.

The audience will learn:

• Airport architecture that complements the character of the destination
• Personalized customer experience
• Investing in staff development to enhance the quality of airport personnel