Brendalynn Taulelei

Brendalynn is a seasoned professional with over 20 years of experience in strategic asset management. She currently serves as senior asset manager at Seattle Tacoma International Airport. She is deeply committed to operational excellence, particularly in leveraging enterprise asset management systems to drive continuous improvement. She holds an MBA from the University of Washington. Brendalynn is a proud mother of two grown children and balances her career with her passion for community involvement.

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Panel discussion: Influence of smooth facility management on customer satisfaction and passenger experience

Efficient and well-structured facility management is a key driver of passenger satisfaction and overall airport experience. From cleanliness and wayfinding to maintenance and accessibility, seamless operations ensure a hassle-free journey for travelers. This panel discussion will explore best practices and innovative strategies airports can implement to optimize facility management, reduce operational disruptions, and enhance passenger comfort. Experts will share insights on the role of predictive maintenance, digital transformation, and sustainable solutions in shaping the future of terminal operations.

The audience will learn:

• The link between facility management and passenger experience – Understanding how a well-managed terminal enhances customer satisfaction
• Proactive maintenance for operational excellence – The importance of predictive and preventive maintenance in ensuring smooth airport operations
• Leveraging new technologies – Exploring digital solutions and automation to improve efficiency in facility management
• Process optimization for greater efficiency – How streamlined workflows can reduce wait times and enhance overall passenger comfort
• Sustainability in facility management – How eco-friendly initiatives can lower operational costs and improve an airport’s environmental footprint