Greg Gubiani

Greg is the General Manager of Crowne Plaza Changi Airport, an award-winning IHG Hotel with over 25 years of experience in hospitality. His career spans the globe, from the Maldives and the Pacific to Australia and Southeast Asia. He has worked for luxury and lifestyle brands such as Banyan Tree and InterContinental and managed landmark hotels including Westin, Le Méridien, and Aloft before rejoining IHG in Singapore. He specializes in city and urban hotels, resorts and operational excellence and is passionate about delivering exceptional guest experiences. Outside of work, Greg lives by the motto “mens sana in corpore sano.” He enjoys a good squash game and is an enthusiast for body art, reflecting his dynamic and adventurous personality.

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From flight to room: crafting an exceptional guest journey

Discover how Crowne Plaza Changi Airport, crowned the World’s Best Airport Hotel for nine years, elevates the airport hotel experience with a seamless blend of luxury, convenience and sustainability. This presentation unveils signature offerings including VIP meet-and-greet services, flexible check-in options, nature-inspired rooms with captivating runway views and tranquil pool access designed for ultimate relaxation. Explore the hotel’s collaboration with Changi Airport and Jewel, providing access to top attractions, world-class shopping, dining and entertainment. Learn how sustainability practices enhance guest experiences while reducing environmental impact. Gain insights into how airport hotels can transform every journey into a rejuvenating, unforgettable escape.

The audience will learn:

• Seamless connectivity: direct access to Changi Airport terminals and Jewel ensures a smooth transition, enhancing convenience and guest satisfaction
• Exclusive services: VIP meet-and-greet, express check-in/out, day use rooms, flexible check-in time, time-saving solutions offer personalized, hassle-free experiences for travelers
• Resort-style amenities: enjoy nature-inspired rooms, stunning runway views, serene poolside experiences, soundproof accommodation and sleep-enhancing solutions for ultimate relaxation
• Sustainable practices: prioritize eco-friendly designs, sustainable amenities, and Greener Stay program, promoting environmental responsibility while enhancing guest experiences
• Strategic collaboration: partnering with Changi Airport and Jewel, we offer stay packages featuring iconic attractions, enhancing guests' stopovers or stays