Melissa Conley

Melissa is the TSA executive director for capability management and innovation for the office of requirements and capabilities analysis (RCA). She provides enterprise oversight for TSA operational capabilities throughout their lifecycle to ensure proper resourcing and alignment with DHS and TSA strategies and priorities. Melissa leads the integration of materiel and non-materiel capabilities into the security architecture and drives innovation efforts with stakeholders to enhance operational capabilities and develop efficiencies.

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Panel discussion: AI's impact on the airport workforce

This panel will explore the transformative effects of artificial intelligence on the airport workforce, focusing on challenges and opportunities. Topics will include AI-driven automation of core processes, passenger experience and predictive maintenance, which promise to enhance efficiency and safety. The discussion will also address potential workforce displacement and strategies for upskilling employees to work alongside advanced technologies. Attendees will gain insights into how AI can augment human roles, improve passenger experiences and streamline airport operations, ensuring a more resilient and adaptive workforce for the future.

The audience will learn:

• Airport, airline and government applications for AI-driven automation to enhance efficiency, experience and security
• Ways airports leverage AI for predictive maintenance to improve operational efficiency
• Strategies for upskilling employees to work alongside advanced AI technologies
• Insights into how AI can augment human roles and improve passenger experiences
• Current applications of AI in airports around the world and possible uses in the future