Speaker Details

Álvaro de Ramón
Aena

Álvaro de Ramón

Álvaro is passionate about innovation and highly motivated with a forward-thinking vision. He has expertise in digitalization and automation solutions. With over 10 years of experience in transformation, he is a computer engineer, tech-savvy and obsessed with customer satisfaction. Álvaro is a globetrotter and a natural team player.
Day - 3 - Customer service, passenger and workforce experience - 13:05 - 13:30

The evolution to the conversational travel companion

Since its inception in December 2022, our chatbot has transformed the passenger experience on Aena's network. Integrating key flight data, FAQs and points of interest, Oli assists passengers in their daily travels, making their lives easier and becoming the perfect travel companion. Oli's evolution has arrived with the inclusion of GPT. The chatbot has become the engine for physical virtual assistants in airports and now we are pushing to improve the phygital experience. Our ambition is to take the traveler's conversation to the next level, helping the conversation between airport community bots and the customers.

The audience will learn:

  • The evolution of chatbots beyond text-only interactions
  • There is no conversation without a purpose
  • Open conversation in the airport community