Martijn Kuiper
Martijn is a business consultant for digital and innovation at Schiphol Airport, where he has been driving digital advancements for over a year. Previously, he spent five years at a key infrastructure contractor for Schiphol, contributing to impactful innovations in both roles. Aviation runs in his family—his grandfather was a KLM pilot, and his earliest memory is flying alongside him in a Cessna. Martijn combines professional expertise with a lifelong passion for aviation.
Day -
3 - Facilities management and safety - 09:55 - 10:20
Data-driven cleaning: enhancing passenger experience and workforce efficiency at Schiphol
Smart Facilities is not an innovation but a new way of working, where we aim to implement more data-driven cleaning at Schiphol. This ensures that cleaners are in the right place at the right time, optimizing the passenger experience and improving working conditions for cleaners. Together with our cleaning partners, we work to use data as a key to deploy the right cleaning capacity based on predicted crowd levels to meet our quality targets. This way of collaborating with data at the core of the operating model is innovative and should be shared with the rest of the industry.
The audience will learn:
- How we use data in collaboration with cleaning partners to ensure a cleaner airport, positively impacting the passenger experience
- How we use data from FeedBackNow (smiley boxes) and people counters to direct cleaners, improving their timing and quality of work
- Data collaboration with cleaning partners to determine optimal staffing based on predicted terminal crowd levels, ensuring the highest quality
- Insights (use case) into a future where generative AI supports low-tech maturity groups, ensuring maximum data value extraction
