Joseph Chadwell

Joseph Chadwell is Heathrow’s strategic capacity manager, responsible for long-term capacity initiatives and impacts. He has led the strategy behind Heathrow's creating capacity beacon, aiming to optimize capacity across terminals to enable room for growth. He also leads capacity assurance for the security programme, helping to manage the capacity impacts of the installation of new body scanning and CT screening equipment across terminals and campus. When not running capacity models, he likes to run marathons.

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Shaping the future: capacity planning for Heathrow's security transformation

Heathrow, with more security lanes than all other UK airports combined, faces unique challenges as the country’s biggest and only hub airport. This presentation will explore designing optimal security operations to meet capacity and regulatory objectives at end-state, while striving for an extraordinary airport experience throughout the program delivery. Learn about strategic and modeling approaches for security demand and capacity planning. The presentation will delve into the challenges of meeting the UK security mandate, optimizing construction sequencing and managing capacity transitions during Heathrow’s busiest period ever.

The audience will learn:

• Designing the right capacity to meet future aspirations, balancing the compliance, capacity and service objectives
• Efficiently deliver infrastructure within a limited footprint in a live operational environment
• How to alleviate capacity constraints by balancing speed, cost, service levels and resilience
• Overcoming uncertainty and maintaining a forward-looking approach during a multi-year program